General Terms and Conditions of Sale

The purpose of the ACE Education General Terms and Conditions of Sale (hereinafter referred to as the GTCs) is to set out the conditions under which ACE Education offers an undergraduate and/or further study course for sale. 

They apply automatically to all orders and constitute the agreement which will govern relations between ACE Education, registered with the Paris Trade and Companies Register under number 831 024 013 00029 (hereinafter referred to as ‘ACE Education’), and any individual or legal entity, private individual or professional, for the entire duration of the order, under private or public law (hereinafter referred to as ‘the student’) wishing to enrol in one or more of the courses offered by ACE Education and/or having signed the enrolment form describing the contract under private law signed between ACE Education and the client in the context of the sale of services. 

Contact: EIDM 

Get in touch: If you have any queries concerning these terms and conditions, you can contact EIDM by phone: 01 45 77 68 02 or by e-mail: contact@eidm.fr 

The schools in the ACE Education Group are private higher education establishments comprising five disciplines offering specialised courses in Sports Business (AMOS), Luxury Hotel Management (CMH), Design and Image (ESDAC), Fashion (EIDM) and Applied Arts (ENAAI), from Bac to Bac+5 level through classroom-based learning. ACE Education uses the European and international systems to identify the academic level of its courses and diplomas in Europe (ECTS) and internationally (CREDITS).  

The services governed by these GTCs are those offered within the limits of places available by the school and can be found on the schools’ website. 

By their very nature, syllabuses evolve in line with educational needs. In order to constantly improve these programmes, ACE Education may, at any time, change the lecturer, lessons, timetable and/or modify the programme content with a view to satisfying student needs. 

Based on the same principle as possible changes to the programmes, ACE Education may offer courses on new campuses each academic year. To open a campus, a minimum enrolment of 8 students is required. If the campus is unable to open, the student will be offered a place on a new campus or will be refunded the amount already paid. 

Any confirmed enrolment as well as any contract concluded with ACE Education implies, in addition to the student’s full and unreserved acceptance of the GTCs set out below, that the student has been made aware of them and accepts them. 

The fact that ACE Education does not implement one or more of the clauses set out in these terms and conditions may not be interpreted as a waiver of its right to do so. 

They apply regardless of the clauses contained in the student’s documents and. more specifically to the general terms and conditions of purchase. For certain courses, special terms and conditions of sale specify or supplement these GTCs. 

Such special terms and conditions of sale may follow these GTCs or be sent to the student with the enrolment form. If any provision of these GTCs is deemed to be invalid or unwritten, the other provisions shall remain in full force and be interpreted in such a way as to respect the original intention of the parties. 

All new students wishing to enter an ACE Education Group school on a parallel admission basis must have passed the Baccalaureate and have a sufficient number of ECTS credits acquired in another course. 

Number of ECTS credits required for parallel admission:   

• Entry into 2nd year: 60 ECTS credits 
• Entry into 3rd year: 120 ECTS credits 
• Entry into 4th year: 180 ECTS credits 
• Entry into 5th year: 240 ECTS credits 

This contract is based on the following duration of courses: 

• Three years for a Bachelor’s degree 
• Two years for a Master’s degree 

Students enrolling on a course of study must therefore commit to the entire duration of the Bachelor’s or Master’s degree course, and will therefore be liable for the cost of the entire course, based on the fees indicated at the time of signing the contract. However, the student may withdraw from a Bachelor’s or Master’s programme due to a compelling and legitimate reason as detailed in Article 5. ACE Education reserves the right to refuse to re-enrol the student in the subsequent year of the programme if the student does not meet the relevant academic criteria. If the student’s performance does not meet the course requirements, this will be considered as a legitimate reason for non-re-enrolment. 

Mediation of consumer disputes: 

In accordance with the provisions of the French Consumer Code concerning the amicable settlement of disputes, ACE Education has joined the FEVAD (Fédération du e-commerce et de la vente à distance) E-Commerce Ombudsman Service, whose contact details are as follows: Médiateur de la consommation FEVAD BP 20015 – 75362 PARIS CEDEX 8 – https://www.mediateurfevad.fr. After prior written application by the consumer to ACE Education, the Ombudsman Service may be contacted for any consumer dispute which has not been settled. 

If any dispute or difference cannot be settled amicably, the French courts shall have sole jurisdiction. 

Any signed enrolment agreement is considered firm and definitive, including training, options and trips, once the 14-calendar-day withdrawal period has elapsed from the day after the agreement is signed. The student is then liable for the cost of the course for the entire duration of the cycle. 

(The withdrawal form is available on the school websites). 

Failing an exam: 

If a student is unable to enrol on the course due to having failed an exam, upon presentation of official proof (Baccalaureate, BTS, DUT, degree, etc.), the student will not be able to join the programme. In this case, all sums paid will be refunded, with the exception of the €200 booking fee, which will remain payable to the school in addition to the entrance examination fees. 

Failure to obtain a visa: 

If a visa is not obtained by the first day of the course at the latest, students may withdraw their enrolment upon presentation of official proof. In such cases, all sums paid will be refunded, with the exception of the entrance examination fees. 

Integration into a public establishment :  

For ESDAC schools, if the student is accepted by a public establishment within the framework of Parcoursup for a course of study identical to that chosen at ESDAC and at the same level, the student may request reimbursement of expenses incurred, subject to official proof being sent by registered post with acknowledgement of receipt before 31 August 2024. After this date, a fee of 35% of the total cost incurred will be payable to the school. 

Withdrawal before the start of the course: 

Withdrawal means that the student decides to withdraw before the start of the course. Fees will then be payable to the school as follows: 

25% for cancellation requests before 1 August 2024 

35% for all cancellation requests received between 1 August 2024 and the day before the start of the new school year 

*(% of total costs incurred: Tuition fees, options and travel – BDE membership not reimbursed). 

However, all fees paid will be refunded to the student less the deposit in the following cases: 

In the event of withdrawal for a compelling and legitimate reason 

In the event of force majeure as defined in Article 1218 of the French Civil Code 

Compelling and legitimate grounds include, but are not limited to, the following cases: 

 Absence due to illness of more than one month, certified by a medical specialist 

Failure to obtain a visa 

Withdrawal after the start of the course: 

Withdrawal is defined as the student deciding to abandon the course after it has started.. The student remains liable to ACE Education for registration fees, including options and travel, in accordance with the following terms and conditions: 

50% for all withdrawals between the start of the school year and 31 December 2024 

100% for all withdrawals from 1 January 2025 until the end of the current school year 

Regarding study fees, any month that has already begun is payable, and any overpayment will be refunded to the student. 

To be valid, requests for cancellation must be sent to the school’s administrative and teaching departments by registered post with acknowledgement of receipt, together with the reasons for withdrawing the enrolment. Refunds will be made within 90 days of receipt of this letter. 

Any cancellation request received will be considered definitive. If a student wishes to enrol again, they will need to follow the standard enrolment procedure and, if accepted, will not be entitled to any reduction in fees. 

Permanent exclusion from a course: 

The school may penalise any failure by a student to comply with the obligations imposed by the Internal Regulations (for disciplinary reasons, lack of work or attendance, etc.) by permanent exclusion from the course following a disciplinary board meeting. In such cases, the excluded student will be liable for the cost of the course. 

If the student is on a work-study contract, the employer may initiate dismissal proceedings if the student is excluded from the course. If the company does not wish to initiate proceedings, the student has 2 months in which to find an apprenticeship training centre (ATC). 

Some ACE Education Group schools require all new students to take a refresher course, either classroom-based or online, depending on the curriculum. A minimum of 8 enrolments per campus and per entity will be required to open upgrade classes. In the event of insufficient numbers, the refresher course will have to be taken at another school in the group. 

Some schools in the ACE Education Group include a compulsory semester of study abroad at ACE Education’s London campuses during the second year of the course. For AMOS schools, if a student is unable to attend this semester for one of the following reasons: a visa issue, the student is a top-level sportsperson or the student has a family commitment, they must state the situation prior to the start of the academic year. With approval from ACE Education, the student will have the option of joining an alternative programme. In such cases, an additional financial contribution will be requested. 

Some schools in the ACE Education Group offer students the opportunity to study abroad at partner universities or to spend semesters abroad on ACE Education campuses. 

To meet the interests of students and industry demands, the list of ACE Education campuses offering study placements abroad or international courses may change or be modified from one academic year to the next. Students are supported before, during and after their semester abroad by an international officer who is based at their main campus. 

If you are moving abroad, you must have insurance to cover all costs (including medical, repatriation, emergency, hospitalisation and legal cover). By signing this agreement, the student undertakes to provide the school with a copy of the document certifying this cover during their stay abroad, at least one month prior to the planned date of departure. 

For placements at ACE Education’s London campuses, students will be able to stay in the UK for a maximum of 26 weeks to complete their course. This is due to Brexit regulations. 

Eligibility criteria: 

Proof of proficiency in a foreign language (English). At the time of enrolment, students wishing to follow one of these international courses must provide proof of a level of English equivalent to B2 oral and written as defined by the Council of Europe’s Common European Framework of Reference for Languages (CEFR). Students must present a valid official certificate (DUOLINGO, TOEFL, Academic IELTS, TOEIC, LanguageCert or Cambridge) valid within the last 2 years by 31 May 2024 at the latest. 

Additional administrative procedures. In the event of an academic placement at a partner university, the student will be responsible for completing additional requirements (application form, valid passport, visa, international insurance, satisfaction survey, etc.) within the deadlines set by the partner university and/or the host country. 

Negative admission decision from the partner university or absence of a foreign language certificate (i.e. English). 

In the event of rejection on the grounds of non-validation of the B2 language level, incomplete application, or on the part of a partner university, or insufficient number of students to open a course, the student will be offered the opportunity to: 

Choose a new destination from among our partners to continue your studies abroad. The difference in fees between the 2 universities will be requested or reimbursed if needed. 

Enrol on an equivalent programme at an ACE Education campus, subject to availability. 

If the student does not wish to enrol on the proposed programme, all sums paid will be refunded, with the exception of the entrance examination fees. 

Insufficient numbers for international courses. 

Enrolment on an international course on the campuses concerned is subject to the number of places available. In addition, some international courses require a minimum enrolment of 8 students per campus, per entity and per option for them to open. In the event of insufficient numbers to open a course, students will be offered the option to: 

Enrol on an ACE Education campus offering their chosen course, subject to availability. 

Enrol on an alternative course at an ACE Education campus, subject to availability. The student will be charged or refunded the difference between the two courses where applicable. 

If the student does not wish to enrol on the proposed programme, all sums paid will be refunded, with the exception of the entrance examination fees. 

If the student has not found a company before the start of the course, they will be transferred onto an undergraduate course, subject to places being available. The student will be charged in full for the course and a financing plan will be put in place. 

Process

Students on work-study programmes need to obtain a state-recognised professional qualification registered with the French National Register of Professional Qualifications (RNCP).  Students must meet the requirements of the certification for which they are registered in order to validate each set of skills for the qualification in question (written exams, oral exams, final exams, etc.). 

All work-study contracts must be in place no later than 3 months after the start date of the course. Beyond this deadline, a work-study contract may be set up at the student’s request, subject to a review of the student’s application and approval by ACE Education. In this case, the student undertakes to pay the costs of the course not covered by the company. 

Students previously enrolled on an undergraduate course who switch to the dedicated course after signing a work-study contract will automatically change status and tacitly undertake to comply with the training terms and conditions associated with this course.

Tuition fees

Tuition fees (excluding technical fees, options and seminars) will be paid in full or in part by OPCO and the employer, depending on the start date of the contract. In the event of partial funding due to the start of a contract exceeding three months after the course start date, a proportion of the tuition fees will remain payable by the student. 

If a student previously enrolled on an undergraduate course switches to a sandwich course after signing a work-study contract, the student will be reimbursed for any overpayment of tuition fees for the periods covered by the contract. 

Students previously enrolled on an undergraduate course who chose an optional certification at the time of enrolment will be reimbursed for the costs incurred. 

If a student signs a work-study contract for the duration of the course, they undertake to pay their own fees (technical fees, options, seminars and BDA) when they advance to the next year. 

Breach of contract

If an apprenticeship contract is terminated before the end of the course, in application of article L. 6222-18, the student will have six months to find another apprenticeship contract. Unless a new contract is signed after 6 months, the student will not be able to continue their course and consequently will not be able to validate the prerequisites for obtaining the qualification. The student may ask to switch to the initial course depending on the date on which his/her contract is terminated, either during the current academic year or the following year. The feasibility of the application will be examined by the Teaching department, and the applicant will then be liable for the costs related to the course. 

If a vocational training contract is terminated, OPCO funding will be suspended as of the date on which the contract is terminated. The student will not be able to continue their course and will be unable to validate the prerequisites for obtaining the qualification. 

Study seminars

As part of their international programmes, some ACE schools include study seminars. To maintain a study seminar, it is essential that the public health situation is satisfactory and that there is interest in the academic programme. In the event of changes (content, destination, duration, etc.) or cancellation of the trip by ACE Education, the student will be offered an alternative programme in order to validate the skills and credits associated with the seminar. 

Optional seminars

Some ACE Education Group schools offer optional seminars to add an international dimension to their courses.  Seminar registration and withdrawal closing dates have been set. After these dates, any sums paid by the student will remain payable.  For students on work-study contracts, participation in the seminar is subject to written agreement from the employer, which will take the form of paid or unpaid leave. All travel costs are borne by the student. In the event of the company’s refusal to participate after the closing date for withdrawals, the sums paid will remain payable. 

Seminars can only be maintained if a minimum of 15 students are enrolled on all the campuses of the same body if the public health situation is satisfactory, and that there is interest in an academic programme. In the event of cancellation by ACE Education, the full cost of the trip will be refunded within a maximum of 90 days of notification of cancellation. 

Language options

ACE Education Group schools also offer optional language courses. The opening of a language option is subject to a minimum enrolment of 8 students per campus, per entity and per option. 

In the event of cancellation of a language optional course by ACE Education, the full fees will be refunded within a maximum of 90 days of notification of cancellation. 

Specialisations and business expertise 

Some of the schools in the ACE Education Group offer specialisations/expertise in a particular field to students with a view to enhancing their knowledge of a particular sector. The opening of a specialisation/business expertise course  is subject to a minimum enrolment of 8 students per campus, per entity and per option. If a specialisation/trade expertise is not opened due to insufficient numbers, the school will require the student to take the specialisation/trade expertise with the majority.  As the Sport Management market evolves, our areas of expertise are likely to change significantly to ensure that they remain in line with the requirements and demands of our business sector. 

Some schools in the ACE Education Group offer distance e-learning courses. The curriculum is structured in a progressive sequence, where each module must be completed before advancing to the next one. Courses run for one year from the start date. No extra time will be given.

Bachelor’s and Master’s degree course fees are specified in the brochures for the 2024-2025 academic year (excluding promotional offers, options, seminars and upgrades) and are subject to change.  

 A deposit is required when signing the enrolment agreement. The balance is payable as previously specified. 

Not all ACE Education Group schools are eligible to apply for state grants. 

The student agrees to pay the CVEC in accordance with the law of 8 March 2018 relating to student orientation and achievement. This annual tax is a prerequisite for any enrolment in higher education and must be presented by students already enrolled before the start of the course at the latest. 

Students must submit a certificate to ACE Education before starting the course. Payment of the CVEC is made directly online to the CROUS at https://www.messervices.etudiant.gouv.fr

which issues a certificate for students subject to and exempt from the charge. Students who do not pay the CVEC will not be able to continue their studies or sign any work placement agreement or other contract. Students on further vocational training, under a professional training contract, are not subject to the CVEC. 

Students undertake to pay the annual BDA membership fee of €30 by cheque no later than their course start date. The BDA is a collegiate body made up of students that helps to organise and run student life on campus (BDE), and sports life (BDS). 

Enrolment in a course implies that the student complies with the internal regulations applicable to the site concerned, which will be provided no later than the first day of the course. It is important to note that the internal regulations may be amended during the course of the year, and the student hereby agrees to comply with any changes that may be made.

The information and data collected as part of the registration process (information form, health form) are processed by ACE Education in its capacity as Data Controller. ACE Education undertakes to comply with the legislation and regulations in force concerning the protection of personal data, and in particular: 

Regulation EU 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data (GDPR); 

the French Data Protection Act (Loi Informatique et Libertés) and Order no. 2018-1125 of 12 December 2018 on the protection of personal data, amending Act 78-17 of 6 January 1978 on data processing, data files and individual liberties and various provisions on the protection of personal data. 

You also have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL): 

3 Place de Fontenoy 

TSA 80715 

75334 PARIS CEDEX 07 

For more information on the processing of your personal data, and to exercise your rights (access, rectification, deletion, opposition, limitation and portability where applicable) and define the fate of your personal data “post mortem” please refer to our privacy policy on the schools’ websites: 

• EIDM : Privacy Policy – EIDM (ecoledemode.fr)
• CMH : Privacy Policy – CMH (cmh-academy.com)
• AMOS : Privacy Policy – AMOS Sport Business School (amos-business-school.eu)
• ESDAC : Privacy Policy – École supérieure de Design, darts appliqués et de communication (ecole-esdac.com)
• ENAAI : Legal Notice and Privacy Policy – enaai.fr

Le fait pour ACE Education de ne pas se prévaloir à un moment donné de l’une quelconque des clauses des présentes, ne peut valoir renonciation à se prévaloir ultérieurement de ces mêmes clauses.